We always say: we let our
ingredients do the talking



But we get it—sometimes you have questions. The below FAQ is meant to provide all the info you need but if you have anything else to say or ask, just shoot us an email at support@rxbar.com (we respond fast).

Purchasing

Shipping

About RXBARs

RXBAR & Whole30

Refer a Friend, Get $5

RXBAR Subscription Program

Exchanges & Refunds

Purchasing

How can I buy RXBARs?

As an individual customer, you can purchase our bars on our website (www.RXBAR.com), on Amazon (www.Amazon.com), or in one of our retail partners in markets all across the country (likely one near you!). Click here to find retailers.

My local stores don't carry RXBARs!

We want to see RXBARs on your shelf, too! You can help us speed up the process by speaking to the Grocery Manager where you shop! Store managers love to know what their customers are looking for. In the meantime, you can order RXBARs directly from our website by clicking here. Or, you can check our store locator to see if there’s a place near you that sells our bars. Due to high demand for RXBARs, please call any locations you are planning on visiting to ensure they have RXBARs in stock.

I’ve never tried RXBARs, can you send me a free sample?

Unfortunately we can’t ship individual bars. But, we stand behind our product 100%. To alleviate any concern, we will refund your order if you're not totally happy with your purchase.

Can I create my own customized sample box with the flavors of my choice?

We offer a Sample Pack that gives you a chance to try 8 of our flavors! We don’t have the ability to hand-pick to mix and match different flavors at this time but we’re working on this!

What forms of payment do you accept online?

We accept Visa, Mastercard, American Express, Discover and PayPal.

Is it safe and secure for me to provide my credit card information on your website?

Yes, we use a secure server that protects against misuse of your credit card information.

Why isn’t my discount code working?

If you are having issues using a discount code, please check the following:

- Ensure that the "Shipping Address" fields have been filled in completely
- Check that the code was entered correctly
- Ensure that your order is not a Subscription (discount codes cannot be applied to subscription orders)

Still need help? Please call us at 312-624-8200 Monday-Friday, 9am-5pm CST.

Can I use multiple discount codes?

Only 1 discount code can be used per order.

I’m a wholesale customer — can I use a discount code?

Please contact a member of our sales team for pricing inquiries at wholesalesupport@rxbar.com.

I want to sell your bars at my business. Do you have a wholesaler program?

Yes! Fill out the form here if you are interested in becoming a wholesaler of RXBARs. Please have your federal tax ID number ready!

Shipping

How long does it take to receive an order?

Most in-stock orders will ship by the next business day. Once your order ships, it should be delivered to you within 2-5 business days.

Where's my package?

You will receive a shipping confirmation email the day your package ships that contains your tracking ID number. Click the link in the email, or copy and paste the tracking ID number into UPS's Tracking Page to locate your package!

You can also find the tracking ID number for your recent order by logging into your account (if you created an account at checkout). To locate this information, visit www.rxbar.com and click on My Account in the upper right-hand corner. From there, you can click on “My Orders” → “View Order” → “Track Your Order”. Click on the link, or copy and paste this tracking ID number into UPS's Tracking Page to locate your package!

Shipping to a PO box? Copy and paste your tracking ID number into the the USPS Tracking Page.

If you’re having trouble locating your package, our team is happy to help. Email us at support@rxbar.com.

Do you offer free shipping and handling?

We offer free shipping and handling for orders over $40.

Do you deliver outside of the United States?

We currently only ship within the United States. We want to give our customers a great experience, which is difficult when sending individual orders through international customs. We’re improving our operations and aim to be doing business in Canada later this year and hopefully more countries after that!


We are proud to service packages to active military on duty overseas via USPS. Please contact contact us directly at (312) 624-8200 or support@rxbar.com if you need any assistance when ordering.

Can you ship to a PO Box?

Yes we can!

About RXBARs

Do RXBARs contain gluten?

No.

Do RXBARs contain soy?

No.

Do RXBARs contain dairy?

No.

Are RXBARs all natural?

Yes! We use the highest quality, whole food ingredients in our bars.

Is the product Kosher certified?

Our facility, processing, and ingredients are Kosher (Orthodox Union) and we are pursuing an official Kosher certification.

Are RXBARs vegan?

RXBARs are not vegan as they contain egg whites.

What is the shelf life of RXBARs?

The shelf life for our bars is 9 months from the date of production. You can find the exact expiration date printed on the side of your RXBAR label.

What are the “natural flavors” listed on your wrapper?

RXBARs get their flavor from the variety of ingredients we use - egg whites, dates, nuts and natural flavors that come from essential oils of ingredients like cocoa, peppermint, coconut, etc.

Are RXBARs safe for women who are pregnant and breastfeeding?

YES! RXBARs are packed with nutrition. The ingredients are all natural and our egg whites are fully cooked (not raw) and pasteurized.

Why did you change your recipe to replace figs with cashews?

Adding cashews to our product helped in a few ways: 1.) Cashews have less sugar than figs, so we reduced the sugar levels of the bars. 2.) Cashews help give the bars a great texture and taste.

Do RXBARs contain allergens?

Eggs, almonds, cashews, peanuts, pecans and coconut can be found in RXBARs. Our allergens vary by flavor, so always check the nutritional facts before eating an RXBAR, especially if you have any allergy. Please note, all of our bars are manufactured in a facility that also processes peanuts, tree nuts, milk and soy.

Where can I find your nutritional facts?

If you have an RXBAR, you can find full nutritional information on the nutritional fact panel on the back of the bar. Otherwise, we have the nutritional facts included on each individual flavor page on our website. To view, click on the individual bar, scroll down to the middle of the page, and click the image of the nutritional label.

How much caffeine does a Coffee Chocolate RXBAR contain?

Our Coffee Chocolate bars each contain 5 mg of caffeine. To give you a comparison, a typical cup of coffee contains roughly 95-200 mg of caffeine, so our bars contain a just a tiny amount of caffeine.

RXBAR & Whole30

Can I eat RXBARs during my Whole30?

Our Apple Cinnamon, Blueberry, Coffee Chocolate, Coconut Chocolate, Chocolate Sea Salt, Pumpkin Spice, Mint Chocolate and Maple Sea Salt are Whole30 compliant and paleo friendly.

What does the Whole30 founder, Melissa Hartwig, say about RXBARs during the Whole30?

“Eating RXBARs as an on-the-go or emergency food? Yes. Eating them as a replacement for a mid-day sugar boost, daily late-night treat, or to satisfy your Day 3 raging Sugar Dragon? Although it’s not a Whole30 rule, we'd strongly suggest no."

Refer a Friend, Get $5

How can I receive $5 off my order?

We want everyone to share the RXBAR love. For every friend you refer who places their first order, we will give you $5 off your next order!

How do my friends get $5 off their first RXBAR purchase?

You need to have a specific referral link to share with your friends so that you and your friend can both get $5 off when your friend purchases from us for the first time via your link. Visit www.rxbar.com/referral to obtain your custom link. Once there, you can share it directly via email, Facebook, Twitter or copy your custom link to share later at any time.

How do I receive my $5 reward?

When one of your friends buys RXBARs for the first time from your custom referral link, you will receive an email with a $5 off discount code.

Is there a limit to how many friends I can refer!

There is no limit to the number of friends you refer to RXBAR! Note that only 1 reward for $5 can be used per order.

I referred a friend who purchased RXBARs - why didn't I receive my reward?

- The email went to your spam (check your spam folder & add info@rxbar.com to your address book!)
- Your friend was referred by someone else
- Your friend cleared their cookies before purchasing
- Your friend is an existing RXBAR customer

If you believe you should have received a reward, please contact us at support@rxbar.com.

RXBAR Subscription Program

What is the RXBAR Subscription Program?

Our subscription program enables you to receive regular 30, 45 or 60 day shipments of RXBAR flavors of your choosing at 5% off the retail price.

Is there a time commitment for subscriptions?

Nope! There's no minimum, no fees, and no risk to signing up for an RXBAR Subscription.

How often do I receive my subscription order?

Your order will automatically be sent to you at the frequency at which you sign up for, either every 30, 45 or 60 days. You can change this frequency at anytime. The credit card associated with your account will be charged automatically on the reorder date.

When does my subscription start?

Your subscription starts the moment your purchase is processed and your RXBAR order will ship typically within 1 business day.

Are there any flavors that cannot be ordered on Subscription?

The Sample Pack. Due to how often we update our Sample Pack with new flavors, this is the one box we do not offer on subscription. To receive a monthly shipment with a variety of flavors, check out our Whole30 Pack.

How do I make changes to my subscription?

You can modify your subscription in Your Account by selecting the My Subscriptions tab and selecting the subscription you want to modify. Currently, you are able to change quantities, change flavors, edit billing & shipping information, add/remove products, and cancel your subscription.

Can I update the credit card on file for my subscription?

Yes! You can update your credit card in Your Account by selecting the My Subscriptions tab. Once on this page, choose the correct subscription you want to edit and change the credit card information here. *Please note, you must edit your credit card information within the subscription page (not just in your general account settings) or it will not be updated.

Feel free to call us, and we’ll walk you through this process or do it for you over the phone! (312) 624-8200

How do I change the flavor in my subscription?

You can change/add flavors on your subscription by logging intoYour Account. Go to My Subscriptions, choose the correct subscription, and edit your flavors here! *Please note, at this time we are unable to change or customize the flavors in the Whole30 pack. Regarding any changes you make to your monthly subscription, on the day you make those updates, your date of shipment will update. For example, if your subscription order typically renews on the 12th of each month, but on May 3rd you make changes to your subscription, your next order will renew and ship on June 3rd and continue to ship on the 3rd of every month thereafter.

Feel free to call us, and we’ll walk you through this process or do it for you over the phone! (312) 624-8200

How do I change the shipping address for my subscription?

Log into Your Account, then click My Subscriptions. From here, choose the correct subscription and update the shipping address here. *Please note, on the day you make changes to your monthly subscription, your date of shipment will update. For example, if your subscription order typically renews on the 12th of each month, but on May 3rd you make changes to your subscription, your next order will renew and ship on June 3rd and continue to ship on the 3rd of every month thereafter.

Feel free to call us, and we’ll walk you through this process or do it for you over the phone! (312) 624-8200

How do I cancel my subscription?

Subscriptions can be cancelled at anytime in Your Account, under the My Subscriptions tab. Having trouble finding it? Give us a call at 312-624-8200, and we can cancel it for you over the phone.

Exchanges & Refunds

What should a consumer do if he or she is dissatisfied with a bar?

We back our bars 100% so you can buy with confidence. If for any reason you are not absolutely satisfied with your purchase, please let us know. We are happy to replace the bars or issue you a refund of its original purchase price. It's that simple, no B.S.

How to Return or Exchange a Box of Bars

1. For a refund or exchange on your purchase, contact support@rxbar.com and we will send you a personalized return slip.

2. Complete the return slip and enclose it in the box along with the product you are returning.

3. Returns and exchanges should be made to:

RXBAR
ATTN: Returns Department
1552 W. Carroll Ave. Unit 202
Chicago, IL 60607

4. Once we receive your package at our Chicago office, we will process your request and a refund will be issued or exchanged items will be shipped within 5-7 business days. Refunds will be processed using the same payment method with which the order was purchased.

The Fine Print: Return or exchange requests must be made within 30 days of their delivery date. There must be no more than 3 bars missing from each returned package for a full refund to be issued.

For your protection, please use UPS, FedEx or Insured Parcel Post for shipment.

Questions? If you have questions about your return, please contact us at support@rxbar.com.

What do I do if my bar is defective/damaged?

We try our best to ensure that our bars are of the highest quality before sending them to our customers. If you find that you have received a damaged or defective bar that doesn't meet your standards, please send us a photo of the defect so that we can determine what went wrong and prevent it from happening again. We will replace the bars for you or issue you a full refund immediately, whichever you prefer.