We love our customers. That’s why we’re transparent and upfront about our products and everything we do. If you have questions, please look below for answers. Or contact our team, and we’ll get back to you shortly.
Where can I buy RXBARs?
In Store: RXBARs are sold in leading grocery stores, fitness studios, CrossFit gyms, bookstores, coffee shops, juice bars and many other retailers across the country. Use our store locator to find a location carrying RXBAR near you.
My local stores don’t carry RXBAR. What should I do?
Until then, you can order RXBARs directly from our website. You can also use our Store Locator to see if there’s a place near you that sells our bars. We recommend calling ahead of time to ensure they have RXBARs in stock.
Can you send first-timers a free RXBAR sample?
Can I customize my own box with the flavors of my choice?
What forms of payment do you accept online?
Why isn’t my discount code working?
- Ensure that the "Shipping Address" fields have been filled in completely
- Check that the code was entered correctly
- Ensure that your order is not a Subscription (discount codes cannot be applied to subscription orders)
Do you offer free shipping?
When will my order arrive?
How do I track my order?
As soon as your order ships, we’ll send you a shipping confirmation email with your UPS tracking ID number. If you have an RXBAR account, you can also find your tracking ID number in the Order History section of My Account.
You can click on the link in your shipping confirmation email, or copy and paste your tracking ID number into the UPS Tracking Page to locate your package.
Shipping to a PO box? Copy and paste your tracking ID number into the the USPS Tracking Page.
If you’re having trouble locating your package, our team is happy to help. Email us at firstname.lastname@example.org.
Where do you ship?
We currently only ship within the United States. For those outside of the U.S., our team is working to expand our business and shipping worldwide, including Canada, so please stay tuned.
If you would like to be notified when shipping to Canada becomes available, please enter your email below.
We are proud to deliver packages to active military on duty overseas via USPS. Please contact us directly at (312) 624-8200 or email@example.com if you need any assistance when ordering.
Can you ship to a PO box?
What is an RXBAR?
What does the RX in RXBAR stand for?
What is the shelf life of RXBARs?
Are RXBARs Whole30® compliant?
I want to sell RXBARs at my business. Do you have a Wholesale Program?
Yes. We work with many of the leading grocery stores, fitness studios, CrossFit gyms, bookstores, coffee shops, juice bars and other retailers across the country. For more information, visit our RXBAR Wholesale page.
When you’re ready to join, please fill out our Wholesale Program form (we recommend having your federal tax ID number ready). We look forward to working with you.
Are RXBAR Kids safe to bring to school?
What ages are RXBAR Kids suitable for?
Ingredients & Nutritional Information
How much protein does each bar contain?
Are RXBARs vegan?
What’s NOT in an RXBAR?
- No Added Sugar.
- No Dairy.
- No Soy.
- No Gluten.
- No B.S.
There are also no artificial colors, artificial flavors, preservatives or fillers.
Are RXBARs Kosher certified?
What are the natural flavors listed on your wrapper?
Do RXBARs contain allergens?
Yes. Eggs, almonds, cashews, peanuts and coconut can be found in RXBARs. Allergens vary by flavor, so always check the nutritional facts before eating an RXBAR and consult your doctor if you have questions.
NOTE: Our bars are manufactured in a facility that also processes eggs, peanuts, tree nuts, milk and soy.
How much caffeine does the Coffee Chocolate bar contain?
How does your referral program work?
How do my friends get $5 off their first RXBAR purchase?
How do I receive my $5 reward?
Is there a limit to how many friends I can refer?
I referred a friend who purchased RXBARs. Why didn't I receive my discount code?
There is no limit to the number of friends you send our way, but please note that only one $5 reward can be applied per order.
- The email went to your spam (check your spam folder & add firstname.lastname@example.org to your address book)
- Your friend was referred by someone else
- Your friend cleared their cookies before purchasing
- Your friend is an existing RXBAR customer
We’d be happy to help if you should have received a reward. Please contact us at email@example.com.
Exchanges & Returns
I’d like to return my RXBAR purchase. What now?
If for any reason you are not happy with your purchase, please reach out to us at firstname.lastname@example.org. Our customer service team will be happy to either replace your purchase or issue you a refund.
Please note that returns or exchange requests must be made within 30 days of their delivery date. Additionally, there must be no more than 3 bars missing from each returned package for a full refund.
See below for instructions on how to proceed.
How do I Return or Exchange a Box of RXBARs?
1. For a refund or exchange on your purchase, contact email@example.com. We’ll send you a personalized return slip. Please note we do not cover any shipping costs associated with returns or exchanges.
2. Complete the return slip and enclose it in the box along with the product you are returning.
3. Returns and exchanges should be mailed to:
ATTN: Returns Department
225 W. Ohio St.
Chicago, IL 60654
4. Once your package is received at our Chicago office, we will process your request and issue your refund. Refunds will be processed using the same payment method you used at checkout. For exchanges, items will be shipped within 5-7 business days.
For your protection, please use UPS, FedEx or Insured Parcel Post for shipment.
What do I do if my bar is defective/damaged?
What products can I subscribe to? Which products are available for auto-delivery (auto-ship)?
All of our products are available for subscription.
How do I start a subscription / auto-delivery?
- Add the product to your cart
- Select the auto-delivery
- Select the how often you want your product delivered
- Enter the how many you want in each delivery
- Checkout – you are required to create an account or login
Where can I find my subscription details?
You can find details of your subscription(s) under My Account > My Subscriptions. For each product in My Subscriptions, you can:
- Increase / decrease the number of units
- Change the delivery frequency
- Skip next delivery
- Change delivery address
- Change the credit card details
Can I group my subscriptions in one order?
As long as the next order date, customer email, credit card details, billing & shipping address, and shipping method is the same, it can be grouped into one shipment.
Will I get an Email Notifications?
Expect to receive emails from us when:
- You’ve updated / cancelled the subscription
- The order failed (because the credit card has expired / is over the limit / has been cancelled)
- Your card is about to expire and the details need to be updated