FAQ

We love our customers. That’s why we’re transparent and upfront about our products and everything we do. If you have questions, please look below for answers. Or contact our team, and we’ll get back to you shortly.

I need help with
Purchasing
  • Purchasing
  • Shipping
  • RXBAR
  • Nutrition
  • Referrals
  • Exchanges & Returns
  • Subscriptions

Purchasing

Where can I buy RXBARs?

Online: You can buy RXBARs directly from our website.
In Store: RXBARs are sold in leading grocery stores, fitness studios, CrossFit gyms, bookstores, coffee shops, juice bars and many other retailers across the country. Use our store locator to find a location carrying RXBAR near you.

My local stores don’t carry RXBAR. What should I do?

One option is to speak to the Grocery Manager where you shop. You can tell them you’d love to see RXBARs on the shelf, and be sure to mention your favorite flavors. Or, you can direct them to our Wholesale Registration page. From there, we’d be happy to help them.
Until then, you can order RXBARs directly from our website. You can also use our Store Locator to see if there’s a place near you that sells our bars. We recommend calling ahead of time to ensure they have RXBARs in stock.

Can you send first-timers a free RXBAR sample?

Sadly, we can’t ship individual bars to send as samples. But, we stand by our bars 100%. We make it easy for you to return your order if you are not completely satisfied with RXBAR. Please see our exchanges and returns FAQs for more details.

Can I customize my own box with the flavors of my choice?

Not yet, but we’re working on it, so please stay tuned. In the meantime, we offer a Sample Pack with all 8 of our flavors.

What forms of payment do you accept online?

We accept Visa, MasterCard, American Express, Discover and PayPal.

Why isn’t my discount code working?

If you are having issues using a discount code, please check the following:
  • Ensure that the "Shipping Address" fields have been filled in completely
  • Check that the code was entered correctly
  • Ensure that your order is not a Subscription (discount codes cannot be applied to subscription orders)
Still need help? Please call us at 312-624-8200 Monday-Friday, 9am-5pm CST.

Shipping

Do you offer free shipping?

Yes, for orders over $40.

When will my order arrive?

We do our best to ship out in-stock orders the next business day. Once your order leaves our facility, you can expect your delivery within 2-5 business days.

How do I track my order?

As soon as your order ships, we’ll send you a shipping confirmation email with your UPS tracking ID number. If you have an RXBAR account, you can also find your tracking ID number in the Order History section of My Account.

You can click on the link in your shipping confirmation email, or copy and paste your tracking ID number into the UPS Tracking Page to locate your package.

Shipping to a PO box? Copy and paste your tracking ID number into the the USPS Tracking Page.

If you’re having trouble locating your package, our team is happy to help. Email us at support@rxbar.com.

Where do you ship?

We currently only ship within the United States. For those outside of the U.S., our team is working to expand our business and shipping worldwide, including Canada, so please stay tuned.

If you would like to be notified when shipping to Canada becomes available, please enter your email below.

We are proud to deliver packages to active military on duty overseas via USPS. Please contact us directly at (312) 624-8200 or support@rxbar.com if you need any assistance when ordering.

Can you ship to a PO box?

Yes, we can.

About RXBAR

What is an RXBAR?

An RXBAR is a protein bar made with a short list of high quality, whole food ingredients. With a base of egg whites, fruit and nuts, each RXBAR contains zero added sugar and provides 12 grams of protein in 210 calories or less. Gluten free, soy free and dairy free, enjoy RXBARs pre or post workouts, in between meals, or as a quick, convenient breakfast. Learn why what we put inside RXBARs matters.

What does the RX in RXBAR stand for?

RXBAR was born in the world of CrossFit, where good nutrition is key to success and achieving your goals. In CrossFit terms, RX means performing a workout exactly as prescribed – a high standard. We don’t cut corners at RXBAR and set high standards for ourselves. That’s why we’re RXBAR.

What is the shelf life of RXBARs?

9 months from the date it’s made. Find the exact Best By date printed on the side of your RXBAR wrapper.

Are RXBARs Whole30 compliant?

Yes. With the exception of our Peanut Butter bar, all RXBAR flavors are Whole30 compliant. We recommend consulting with Whole30 on how to best use RXBARs on your Whole30.

I want to sell RXBARs at my business. Do you have a Wholesale Program?

Yes. We work with many of the leading grocery stores, fitness studios, CrossFit gyms, bookstores, coffee shops, juice bars and other retailers across the country. For more information, visit our RXBAR Wholesale page.

When you’re ready to join, please fill out our Wholesale Program form (we recommend having your federal tax ID number ready). We look forward to working with you.

Ingredients & Nutritional Information

How much protein does each bar contain?

You’ll find 12 grams of protein in every RXBAR. Nuts contribute to the protein count, but the majority of that protein comes from egg whites. As a complete source of protein, egg whites have a high bioavailability, which means it’s easy for your body to absorb.

Are RXBARs vegan?

No. Each bar contains (fully pasteurized) egg whites.

What’s NOT in an RXBAR?

  • No Added Sugar.
  • No Dairy.
  • No Soy.
  • No Gluten.
  • No B.S.

There are also no artificial colors, artificial flavors, preservatives or fillers.

Are RXBARs Kosher certified?

Apple Cinnamon, Blueberry, Chocolate Sea Salt, Coconut Chocolate, Coffee Chocolate and Pumpkin Spice are certified Kosher by the Orthodox Union. The OU symbol will appear in the coming months on new wrappers. You can see the certification here.

What are the natural flavors listed on your wrapper?

RXBARs get their flavor from fruits, nuts, and natural flavors that come from essential oils in our whole food ingredients.

Do RXBARs contain allergens?

Yes. Eggs, almonds, cashews, peanuts and coconut can be found in RXBARs. Allergens vary by flavor, so always check the nutritional facts before eating an RXBAR and consult your doctor if you have questions.

NOTE: Our bars are manufactured in a facility that also processes eggs, peanuts, tree nuts, milk and soy.

How much caffeine does the Coffee Chocolate bar contain?

5 mg of caffeine–that’s no more than a sip of coffee. We use coffee for flavor, not as a boost, so this bar won’t replace your morning cup, which typically contains between 95-200 mg of caffeine.

Referrals

How does your referral program work?

If you enjoy RXBAR, spread the word. We’d really appreciate it. In fact, we’ll give you $5 off your next order every time you send a friend our way. Your friend will receive $5 off of their first purchase with us, too.

How do my friends get $5 off their first RXBAR purchase?

Obtain a custom referral link and share it with your friends. You can share it directly via email, Facebook, Twitter or copy your custom link to share later at any time. When your friend places their first order via this shared link, they’ll receive $5 off. Shortly after their order is placed, we’ll send you an email with a $5 off coupon code.

How do I receive my $5 reward?

When your friend purchases RXBARs for the first time from your custom referral link, you will receive an email with a $5 off discount code.

Is there a limit to how many friends I can refer?

There is no limit to the number of friends you send our way, but please note that only one $5 reward can be applied per order.

I referred a friend who purchased RXBARs. Why didn't I receive my discount code?

There is no limit to the number of friends you send our way, but please note that only one $5 reward can be applied per order.

  • The email went to your spam (check your spam folder & add info@rxbar.com to your address book)
  • Your friend was referred by someone else
  • Your friend cleared their cookies before purchasing
  • Your friend is an existing RXBAR customer

We’d be happy to help if you should have received a reward. Please contact us at support@rxbar.com.

Exchanges & Returns

I’d like to return my RXBAR purchase. What now?

If for any reason you are not happy with your purchase, please reach out to us at support@rxbar.com. Our customer service team will be happy to either replace your purchase or issue you a complete refund.

Please note that returns or exchange requests must be made within 30 days of their delivery date. Additionally, there must be no more than 3 bars missing from each returned package for a full refund.

See below for instructions on how to proceed.

How do I Return or Exchange a Box of RXBARs?

1. For a refund or exchange on your purchase, contact support@rxbar.com. We’ll send you a personalized return slip. Please note we do not cover any shipping costs associated with returns or exchanges.

2. Complete the return slip and enclose it in the box along with the product you are returning.

3. Returns and exchanges should be mailed to:

RXBAR
ATTN: Returns Department
225 W. Ohio St.
Suite 500
Chicago, IL 60654

4. Once your package is received at our Chicago office, we will process your request and issue your refund. Refunds will be processed using the same payment method you used at checkout. For exchanges, items will be shipped within 5-7 business days.

For your protection, please use UPS, FedEx or Insured Parcel Post for shipment.

What do I do if my bar is defective/damaged?

Our bars undergo thorough quality assurance procedures to ensure they live up to our high standards. However, if you find a damaged or defective bar upon arrival that doesn't meet your expectations, please send us a photo of the defect so that we can assess the situation and prevent it from happening again. We will either replace the bars or issue you a full refund, whichever you prefer.

Subscriptions

What products can I subscribe to? Which products are available for auto-delivery (auto-ship)?

All of our products are available for subscription.

How do I start a subscription / auto-delivery?

  1. Add the product to your cart
  2. Select the auto-delivery
  3. Select the how often you want your product delivered
  4. Enter the how many you want in each delivery
  5. Checkout – you are required to create an account or login

Where can I find my subscription details?

You can find details of your subscription(s) under My Account > My Subscriptions. For each product in My Subscriptions, you can:

  • Increase / decrease the number of units
  • Change the delivery frequency
  • Skip next delivery
  • Change delivery address
  • Change the credit card details

Can I group my subscriptions in one order?

As long as the next order date, customer email, credit card details, billing & shipping address, and shipping method is the same, it can be grouped into one shipment.

Will I get an Email Notifications?

Expect to receive emails from us when:

  • You’ve updated / cancelled the subscription
  • The order failed (because the credit card has expired / is over the limit / has been cancelled)
  • Your card is about to expire and the details need to be updated

Email Address

support@rxbar.com
We typically respond within 24 business hours.

For media inquiries:
media@rxbar.com

For wholesale inquiries:
wholesalesupport@rxbar.com

Phone

312-624-8200
Monday - Friday 9am - 5pm CT

Address

225 W Ohio
Ste 500
Chicago, IL 60654

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